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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Printing to PDF is not working for me

    Asked by info5058 on October 01, 2015 at 12:27 PM

    I have a long form that I would like to make into a PDF. When I click on the form in "My Forms" then "More" then "Create PDF Form" it seems to be working for a moment then gives me the following error.

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
          <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>D45FC24C6090EFCA</RequestId><HostId>9ioDCaAvxT0u0UdyHeGSZKuHr2WiTyDGKOUn0oBj6B71prcAVUzC5GqNJSAJyJKKXjEhYSqTxX0=</HostId></Error>

    Please help.  Thanks

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    JotForm Support

    Answered by david on October 01, 2015 at 02:44 PM


    The PDF form creator is not nearly as robust as the web forms.  Forms that are quite long often times cannot be converted into PDF forms.  I was able to eventually create a PDF of your form, however, in order to do so, I need to remove nearly half of the fields, including the 2 rather large matrices. 

    Breaking your form down to a few smaller forms will likely be to only way to created PDF version of your form.  Here is my copy of your form I was using for testing:


    This is roughly the length of form that will allow you to create a PDF.  You can clone the form to your own account to see the result: