Why do I have some people in "Incomplete Payments" but there is no Submission Form

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    pcspca
    Asked on October 01, 2015 at 02:45 PM

    I am trying to reconcile the submission reports with our paypal account and we have one where we have a submission form but no payment.  Then I have one lady that has one submission form, one paypal payment but she has 3 transactions in the "Incomplete Payments."  I also have 3 people in "Incomplete Payments" that have no submission forms. Trying to figure out what is going on.

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    Ben
    Answered on October 01, 2015 at 04:50 PM

    Please note that incomplete submissions are there to allow you to see who submitted your form, but did not make the payment.

    This allows you to see their info and possibly contact them back to see why they did not make the payment.

    Now on the other hand, they can also stay in the incomplete payments if PayPal did not send us the details of payment (which based on your post seems to not be the issue here).

    To explain with the example:

    Then I have one lady that has one submission form, one paypal payment but she has 3 transactions in the "Incomplete Payments."

    This means that she had submitted your form 4 times, but only once had made the payment after submitting the form, while the 3 other times, she either closed her tab or browser and similar causing her to not make the payment after submitting the form and being redirected to PayPal.

    I hope that this explains what happened, but please do check out the following guide as well: Paypal Incomplete Payments FAQ

    Of course do let us know if you happen to have any additional questions and we would be happy to answer them :)

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    pcspca
    Answered on October 02, 2015 at 09:48 AM

    Thank you!  This helps alot!

     

     

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    Ben
    Answered on October 02, 2015 at 10:51 AM

    You are welcome.

    I am glad to hear that :)

    Do let us know if you have any further questions and we would be happy to answer the same :)