What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form full, not allowing submissions

    Asked by Kelly Budnick  on October 01, 2015 at 05:16 PM

    We use Jot Forms on our website. We continually get emails from our customers saying that the Jot Forms are full and they cannot submit any more. My boss wants me to figure this out and I honestly have no clue how to fix it! Can you please help me out!!! Our website is www.buildabowtique.com

     

    Thanks for all your help!

    Kelly

    Page URL:
    www.buildabowtique.com

    Submissions full Emails cannot submit
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    JotForm Support

    Answered by Chriistian on October 01, 2015 at 11:26 PM

    Hi,

     

    I checked your website but I was unable to find Jotform in there. Can you give us the page where you have embedded Jotform so we can check? You may have added a limit on your submissions or you have reached your submission limit. To fix this you can upgrade. See Jotform Pricing.

     

    We will wait for your response.

    Regards.

  • Profile Image

    Answered by Kelly  on October 02, 2015 at 09:54 AM

    Here is the link http://buildabowtique.com/contact-us

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    Answered by Ben on October 02, 2015 at 11:51 AM

    I found the form Kelly and from what I can see, the form is currently under a guest account guest_42577707396064. This means that we can move it to anyone that requests this from us, so please do create an account and once you do we would be able to check this out for you.

    You can create a free account, but it must be an account - the guest account has lower permissions which might be causing the same issue as well.

    As mentioned, please do signup or ask your boss to signup to a free account and once you let us know the username we will move the form http://www.jotform.us/form/42645132750147 and the submissions associated with it to the new account - and if the same issue still exists, help you resolve it.