Not receiveing the Test Emails on our Form

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    Asked on January 11, 2012 at 04:11 PM


    We are not receiving the test emails with our form.  It is

    Can you please assist?  We would like to use this ASAP.

    Thank you,

    Kristin O'Leary ,

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    Answered on January 11, 2012 at 04:34 PM

    Have you checked your spam folder if your notifications landed there? I've cloned your form and made a test submission. I was able to receive a notification email. I have also looked into the email logs and found that the notifications were sent successfully. Please change your sender e-mail to as shown below:

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to

    You can also add these ip addresses to your whitelist:

    If this still doesn't work, please do let us know. So we can investigate further.