What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiveing the Test Emails on our Form

    Asked by cathybaldwin on January 11, 2012 at 04:11 PM

    Hello,

    We are not receiving the test emails with our form.  It is  http://www.jotform.com/?formID=20101240937

    Can you please assist?  We would like to use this ASAP.

    Thank you,

    Kristin O'Leary , koleary@jmwilson.com

    Page URL:
    http://www.jotform.com/?formID=20101240937

  • Profile Image

    Answered by AtacanC on January 11, 2012 at 04:34 PM

    Have you checked your spam folder if your notifications landed there? I've cloned your form and made a test submission. I was able to receive a notification email. I have also looked into the email logs and found that the notifications were sent successfully. Please change your sender e-mail to noreply@jotform.com as shown below:

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add these ip addresses to your whitelist:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.