What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we access our old submissions if we downgrade our plan?

    Asked by Andrea on October 02, 2015 at 10:19 AM

    If I start with a Bronze account but then downgrade to a free account, will I still be able to access my past submissions?

    Submissions downgrade
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    Answered by Ben on October 02, 2015 at 11:58 AM

    Yes, you will be able to access them Andrea. The plans only play the role in the amount of space that you will have available and how many submissions you would be able to accept per month, but you can downgrade to free or any upgrade/downgrade to other plan without having any issues viewing the old submissions.

    Do let us know if you have any additional questions and we would be happy to assist with the same.

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    Answered by citronica on October 02, 2015 at 12:07 PM

    Thanks for the quick reply!

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    Answered by Ben on October 02, 2015 at 12:08 PM

    You are welcome Andrea. As mentioned above, do let us know if there is anything else that we can be of assistance with and we would be happy to do so :)