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  • Profile Image

    Autoresponders are not being received

    Asked by Gastenlijst on October 02, 2015 at 11:27 AM

    Hi!

    My autoresponder for 5 autoresponders don't work.

    They've worked previousley, so I know they should be good.

    They are not conditional formatted..

    Can you please check if all my autoresponders are correct and working?

    The problem is with the autoresponders that are named: "email 1", "email 2", "email 3", "email 4" and "email 5"

    Thanks!

     

    Page URL:
    http://www.jotform.com//?formID=52734337188967

    check autoresponders email email autoresponder
  • Profile Image

    Answered by Ben on October 02, 2015 at 12:20 PM

    I see that you are sending the emails over the verified sender. This is very likely the cause why the emails are not being received.

    What I would suggest is to either:

    1. use SMTP account - How to Setup SMTP for a Form

    2. use one of our noreply emails - How to setup email alerts to prevent email bouncing related issues

    Setting it up with either of the two, will allow you to setup the email in such a way that it is very likely to be received by people submitting it.

    Do let us know how it goes and if you happen to have any additional questions and we would be happy to assist with the same.

  • Profile Image

    Answered by Gastenlijst on October 03, 2015 at 06:34 AM

    Hi,

     

    As far as I can see, all autoresponders are sent through our SMTP emailadress...

    They all have the same settings, but some of them are received and other are not..

    Can you check again?

  • Profile Image
    JotForm Support

    Answered by Boris on October 03, 2015 at 11:08 PM

    I'm afraid that your form is not actually using your SMTP server for sending emails. As described in our guide on custom sender addresses, there are two main ways to have your address appear as the sender:

    1. To use our Verify Address option, which will send emails from our (JotForm) system but make them appear as being sent from your email.

    2. To use your own SMTP server for handling outgoing emails.

    You have used option 1 to only verify your email address, so we are sending these emails from our own servers pretending to be yours. A good indication that this is just a "verified address" is that on your Account > Settings page, there is no pencil-shaped icon next to the address to edit SMTP settings. There is only the trash-can shaped icon for removing the verified custom sender.

    What my colleague has suggested above is that you either set up your own SMTP sender as described in this guide (How to Setup SMTP for a Form), or to switch to using one of our default noreply options for a sender in these autoresponders.

    I believe that it is easiest to first try with our default noreply@jotform.com Sender Email option, and see if these Autoresponders start being sent correctly.

    Please let us know how it goes.

  • Profile Image

    Answered by Gastenlijst on October 05, 2015 at 07:20 AM

    Hi!

    I've setup a SMTP email but it still doesn't send.... or receive...

    I've also tried with noreply@jotform.com and that also doesn't work.

    Can you check in my form what is wrong?

    It only concerns, autoresponders "email 1", "email 2", "email 3", "email 4" and "email 5".

    The rest works perfectly.

    Thanks!

  • Profile Image

    Answered by Ben on October 05, 2015 at 08:41 AM

    If I understood you correctly, the autoresponder titled as: "(Aanmelder) Je staat op de lijst!", "Betaald Email1", "Betaald email 2", etc are working properly for you?

    Now looking at the form again, I see that you actually have a lot of autoresponders set:

    Now looking at the setup itself, the "email 1", "email 2", "email 3", "email 4" and "email 5" are practically the same, with just a slight variation in the subject line for some.

    Now since these are not conditional, but regular autoresponders, it means that you are sent all 5 of them, in the same time, to the same email - which seems as either some kind of an error, or spam email by many email servers, so this seems more of a problem where the emails are sent to spam or deleted by your email server right away over the alternative of them not being sent.

    I did set them to noreply@jotform.com for you, so that you can test them out, but please do note the above and either remove some or make them conditional so that only one autoresponder is sent to the same email address, especially if the content and the subject are the same.