What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Delete Submissions App login says successful then asks to login again

    Asked by Zapfogldorf on October 02, 2015 at 11:28 AM

    I'm trying to implement the auto delete submissions app that you have available however, after inputting my login information, I get a message that says the login was successful for two seconds then it asks me to login again. I can't seem to get past this point which means I can't apply the app which means I can't implement the auto delete functionality that I need.

    Is there a step that I'm missing? Is there another way I can implement the app?

    Thanks for your quick attention to this matter. I appreciate it.

    Submissions app delete submissions then
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    Answered by Sammy on October 02, 2015 at 12:19 PM

    Kindly try login in to your account normally then access the submissions deletion plugin.

    http://auto-delete.jotform.io/dashboard

    If the issue still persists kindly let us know and we will look into this further.

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    Answered by Zapfogldorf on October 02, 2015 at 12:29 PM

    Thanks, Sammy.

    I followed your instructions but the problem still exists.

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    JotForm Support

    Answered by david on October 02, 2015 at 01:36 PM

    Log out of your account, then, log back in at http://www.jotform.com After that, when you go the link:

    http://auto-delete.jotform.io/

    Then, clicking on "Proceed to app", you should be presented with this screen, instead of the log in screen:

    Clicking "Allow" should forward you to the app:

    If it still does not work, try a fresh browser, FireFox or Chrome tend to work best.  There may be a browser setting preventing the pop-ups from properly forwarding your login details to the app.