What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All forms with submissions containing files are moved to another account. So why this 88mb are still there?

    Asked by dr770 on October 02, 2015 at 11:40 AM
    1. As soon i know, all forms with submissions containing files are moved to another account. So why this 88mb are still there?
  • Profile Image
    JotForm Developer

    Answered by erhan on October 02, 2015 at 11:43 AM

    Hi,

    It seems to be bug, and I have raised this thread to developers. 

    Best.

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    JotForm Support

    Answered by liyam on October 06, 2015 at 01:00 AM

    Hello,

    Can you please share with us the ID of the form which was moved to a different account? 

    Thanks.

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    JotForm Support

    Answered by liyam on October 09, 2015 at 03:50 PM

    I've managed to identify the forms in issue and it emptied your upload space. However, just to inform you, for the account bbc770, it exceeded now the limit for free account.

    Please let us know if you have other questions or concerns.

    Thanks.

  • Profile Image

    Answered by bbc770 on October 12, 2015 at 03:31 AM

    Hello,

    i have deleted some submissions from bbc770 account, i hope it would not disabled :)

    thanks

     

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    JotForm Support

    Answered by mert on October 12, 2015 at 10:09 AM

    Hi,

    You don't need to worry about it. Free users have 100 mb upload space, your currently usage is 55.42 mb. So, everything is normal.

     

    For further assistance, you can always use our help.

    Have a great day.