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    Trying to use adobe esign. I authenticated my account but when I try to sign i the "somethings wrong" error. if try again it opens empty browser

    Asked by cdunsmoor on October 02, 2015 at 01:55 PM
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    JotForm Support

    Answered by david on October 02, 2015 at 03:20 PM

    Hi,

    I cloned your form to test it, setup the esign widget with my test account and everything appeared to work properly.  After entering my email address in the widget, I was presented with the pop-up for the signature process:

    However, when I test your copy, I do indeed get the "Something's Wrong" error.

    Try replacing the widget with a new copy and authenticating once again.  The widget should be working with a properly authenticated account. 

    Here is my test form so you can see it working:

    http://support.jotform.com/form/52745808155966

    If it still does not work after replacing it with a new copy, let us know and we will be happy to have another look.