What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my sub-user getting "oops reached your limit" when using the reply feature?

    Asked by SanJuanUnified on October 02, 2015 at 06:03 PM

    One of my subusers is getting an "oops reached your limit" message when clicking "reply" to e-mail a form submitter while viewing the form submission. 

     

    I do not get the same error when logged in on my account. 

    Page URL:
    http://www.jotformpro.com/form/51666166644967

    Screenshot
    subusers reply limits free plan oops reached limit reached limit reply submissions
  • Profile Image
    JotForm Support

    Answered by Jan on October 03, 2015 at 07:48 AM

    Your sub-user is considered as a free account. Free accounts have the limit of 20 emails sent per hour so the solution is  to wait another hour to send the rest of emails using the submission area reply-to system. Paid accounts can send up to 100 emails per hour.

    Hope this helps. Thank you.