Why is my sub-user getting "oops reached your limit" when using the reply feature?

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    Asked on October 02, 2015 at 06:03 PM

    One of my subusers is getting an "oops reached your limit" message when clicking "reply" to e-mail a form submitter while viewing the form submission. 


    I do not get the same error when logged in on my account. 

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    Answered on October 03, 2015 at 07:48 AM

    Your sub-user is considered as a free account. Free accounts have the limit of 20 emails sent per hour so the solution is  to wait another hour to send the rest of emails using the submission area reply-to system. Paid accounts can send up to 100 emails per hour.

    Hope this helps. Thank you.