What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submission stucked in "Please wait..."

    Asked by kayleerpatton on October 02, 2015 at 06:10 PM

    I'm experiencing an issue where the form is filled out and sent and then I get a perpetual " sending" message and the form never submits. This occurs especially with my Moments of Magic form 

    Page URL:
    https://secure.jotform.com/kayleerpatton/magicmoments

    submit submission stucked please wait not submitting
  • Profile Image
    JotForm Support

    Answered by Jan on October 03, 2015 at 08:18 AM

    Can you please try replacing the .GIF to .gif (lowercase). Select the Giphy widget and then click the wizard icon. In the URL, use Star.gif and not uppercase. 

    Hope that works. Let us know if it is still the same. Thank you.