What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to update my account to Bronze.

    Asked by naghersamaj on October 03, 2015 at 02:02 AM

    i need to update my account free to broze. but its showing your card is decline please help. i need to fix this issue by today itself.

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    JotForm Support

    Answered by jonathan on October 03, 2015 at 05:25 PM

    Please follow this user guide to upgrade your subscription account.

    user guide: -How-to-upgrade-my-account

    ***IMPORTANT: make sure you are logged into your JotForm account, before proceeding.


    1. Click on the Human shape icon.

    2. Go to Billing/Upgrade section


    3. Notice that the account is on Free status, just select any of the plans and click onUpgrade.


    4. From here, a window will show up where you can choose the payment schedule and payment method. You can choose either monthly, yearly or bi-yearly plans. 



    Was there any specific error message why your Credit Card was declined? Usually the reason for the decline is also indicated on the error message.


    Let us know if you are still having issu upgrading the subscription