What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Order form is not working

    Asked by orkeynan2 on October 03, 2015 at 02:54 AM


    yesterday I had 100 people on the shirt page, but no sales.

    I also tried to order one and the submit button didn't work.

    he didn't send me to the next page and did't got my order

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    JotForm Support

    Answered by jonathan on October 03, 2015 at 05:40 PM

    I test submitted your jotform http://www.jotform.me/form/52223812015442

    As you can see on the screen gif image above, I was able to submit the form just fine.

    Please take note also that since it is a Payment Form, those submissions that were not completed to the actual payment in Paypal will end up in your form submission's Incomplete Payment Inbox.

    Check the user guide for more details here: -How-to-View-Incomplete-Payments


    Also the -Paypal-Incomplete-Payments-FAQ


    Was your form embedded on a website? Can you also share to us the URL of the website where the form was used if it was? We can test on the actual website as well.

    Hope this help. Let us know if you issue persist.