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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bottom of the form is cut off

    Asked by alanbam on October 03, 2015 at 05:47 AM

    I can't see the bottom of my form in Safari, Chrome, Firefox.  Fields are cut off.  Payment information is cut off.

    Page URL:
    www.artbusiness.com/servicespecs.html

    Screenshot
    bottom of form cuts off information cut in can't
  • Profile Image

    Answered by topsteamer on October 03, 2015 at 11:35 AM

    Try using the Iframe embed to paste the form into your website that may help.

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    Answered by Alan on October 03, 2015 at 03:22 PM

    Already tried that.  No matter how long I make the form field in iframe, it still cuts off in the same place.  I think it's a problem on Jotform's side.  It used to be fine.  Just changed recently.

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    Answered by topsteamer on October 03, 2015 at 03:34 PM

    Try removing the <script></script> part from the code you get in the iframe.

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    Answered by alanbam on October 03, 2015 at 04:29 PM

    That does work.  Thanks!  For some reason, Jotform includes the script in the iframe embed option.  I'm assuming the form is still secure?

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    JotForm Support

    Answered by BJoanna on October 04, 2015 at 04:24 AM

    @alanbam

    I have tested your website in Google Chrome and bottom of the form is not cut off. However it is still cut off in Firefox when credit card option is selected.

    Inside of your iFrame code change scrolling from no to auto. This should resolve your issue.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.us/form/50217462585153" frameborder="0" style="width: 100%; height: 4000px; border: none;" scrolling="auto"></iframe>

    Answer to your other question is yes, your form is still secure.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by alanbam on October 04, 2015 at 07:02 PM

    I just checked Firefox and can see everything.  I'm on a Mac.  What are you seeing the page on?

     

    thanks!  ab

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    JotForm Support

    Answered by mert on October 05, 2015 at 03:59 AM

    Hi,

    On Windows with Firefox and Chrome, the bottom of the page (payment method part) is visible. It seems that my colleague's advice is working.

     

    On behalf of our colleague Bjoanna, you are welcome.

    If you need any other help, please don't hesitate to contact us.

    Thanks.

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    Answered by alanbam on October 05, 2015 at 04:17 AM

    Thank you.  I further lengthened the form just to make doubly sure everything would be visible.