What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded and not able to send emails

    Asked by mabarker on October 03, 2015 at 01:20 PM

    I have just upgraded my membership to bronzes as I reached my capacity for emailsa-I need to email submitted forms but it says that I cannot email any more even though I upgraded

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    JotForm Support

    Answered by EltonCris on October 04, 2015 at 02:54 AM


    Our sincere apologies.

    I can see that your account is already on the bronze plan.

    Are you referring to when replying the submissions like on the following image?

    May we how much limit you get when replying to submissions? Are you locked out after replying up to 2 submissions? Have you tried logging out to your account and logged back in? See if this is going to help. If not, let us know so we can assist you further.