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  • Profile Image

    The terms and conditions widget is not working well

    Asked by kimg10 on October 03, 2015 at 04:31 PM

    Many of my customers are saying they can't get the check box to check.  I've tested it on Safari and it seems to work but others are having problems.

    Page URL:
    http://www.kimgoldstein.com/#!termsandconditions/c1r8v

    and check others work
  • Profile Image
    JotForm Support

    Answered by BJoanna on October 04, 2015 at 04:55 AM

    I have inspected URL you provided and there is huge white space in the middle of that page. I found your form on Contact Us page and I was able to check Terms and Conditions check box. 

    Which devices and browsers are using your customers that reported this issue? 

    Possible workaround for this would be to use regular check box field instead of widget.

    When you add check box field to your form instead of existing options you can add your text "I agree to terms and condition" and you can link your "terms and condition part" of that text.

    I have cloned your form and added check box field with terms and conditions. Here is my demo form: http://form.jotformpro.com/form/52762551670962? 

    Feel free to clone it.

    Also inside of this guide you can find how to add link of your terms and conditions to check box field:

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form 

    Let us know if you need further assistance.