What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade My Account Difficulty

    Asked by Jaret Grossman on January 11, 2012 at 09:49 PM

    I would like to upgrade this account and am willing to pay more, but my developer who created this jotform on www.mp45.com under contact did not leave me with the credentials to log into this after I fired him. Please get back to me so I can update this to the premium level. I receive emails through mp45@muscleprodigy.com but when I tried resetting the password there, that didn't work. Please get back to me soon. Thank you. 

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    JotForm Support

    Answered by idarktech on January 11, 2012 at 10:59 PM

    Hi Jaret,

    First off, thank you for using JotForm. Let me please inform you that the form on your website was created as guest, inshort there's no account created for it. If you'd like to owned and managed that form, please create a new account at www.jotform.com and used this email on the registration form: mp45@muscleprodigy.com. After that, the form will be automatically transferred to your new created account.

    Also, if you're willing to upgrade to one of our paid plans, you can visit this link: http://www.jotform.com/pricing/

    I hope this helps. Please let us know if you need any further assistance. Thank you.