What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded my account and manually completed the incomplete payments but did not receive the payments.

    Asked by mrunknownzone3 on October 04, 2015 at 02:22 PM

    I had 14 pending submissions n I manually pushed them thru but I upgraded so I need you to deliver my money for them 14 submissions already paid to you.4045038822'thanks

    upgraded I upgraded Submissions pending deliver thanks
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    JotForm Support

    Answered by ashwin_d on October 05, 2015 at 02:29 AM

    Hello mrunknownzone3,

    It seems you have received "Incomplete payments". Please be noted that when PayPal payment form is submitted, user is redirected to PayPal checkout page. If the payment is not settled, the submission will be marked as incomplete payment. 

    Please be noted that we do not receive / retain any payment. JotForm is just a service provider and the payments directly goes to the integrated PayPal account. Manually completing the submission will not process the payment but it will only move the submission from "Incomplete Payments" to submission page. You will have to ask your user's to submit the form again and settle the payment when they are redirect to PayPal checkout page.

    You may like to check the following guide for more information on incomplete payments:  http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Thank you!