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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Create PDF From Error Access Denied

    Asked by pebprograms on October 04, 2015 at 07:55 PM
    When I click on Create form, below error
     
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>856B01C052E05C7E</RequestId>
    <HostId>
    9fJ32xJzaIF6ItHKuhEipR/Zw2TMFepjbaXkT3UkovqJL6TGtmgirxx7qLhgZ37DkBR1Tz86Ieo=
    </HostId>
    </Error>
    Page URL:
    http://form.jotform.us/form/52368909497170

    create create a PDF form PDF form error
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 05, 2015 at 04:53 AM

    Hi,

     

    I was able to replicate your issue. I will escalate this to our development team for them to take a look. You'll be updated here once the issue is fixed.

     

    Regards.

  • Profile Image

    Answered by pebprograms on October 21, 2015 at 05:01 PM

    I still haven't received a response to this. Please give me a status.

     

    Thanks,

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    JotForm Support

    Answered by jonathan on October 21, 2015 at 05:02 PM

    I was able to reproduce the error also when I test creating PDF Form from your jotform https://form.jotform.com/52368909497170

     

    The bug ticket report submitted by our colleague was already assigned to one of our developer. I am sorry if there is no recent update as of this time.  But our developer assigned with the ticket will provide response here as soon as they have status update.

    Thank you.

  • Profile Image

    Answered by pebprograms on November 10, 2015 at 08:05 AM

    What is the status of this request. I haven't received any response to the problem. It is over a month?

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    Answered by Ben on November 10, 2015 at 10:48 AM

    I see that your original question was raised on 4th of October and seeing that it is 10th of November now, you are correct about it being over a month.

    Having that said, please do note that until our developer updates us here in regards to the issue, there is nothing new that are able to share.

    Unfortunately we can not give you any timeframe when this would be resolved (or any information available) neither.

    Now looking at your form, and seeing the error that you have I would like to mention this guide: Fillable PDF - Everything you need to know about JotForm fillable PDF creator.

    It can not show you how to resolve this directly, but it is useful to help you see if you can make any changes to your form to make sure that it is shown to you.