What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing: Please help me stop autopay / auto renewals of my subscriptions

    Asked by kiki0704 on October 05, 2015 at 02:33 AM
     my account
    credit card no 
    stop credit card billing
  • Profile Image

    Answered by Ben on October 05, 2015 at 08:21 AM

    I took a look at your account, and since I see that you have subscription with us over PayPal, you can follow these steps to see how to cancel the same (so that it is no longer renewed): How can I cancel my PayPal subscription?

    Please do note that once you do, you will loose the grandfathered subscription that you are on at this time, so you will only be able to upgrade at the new pricing plan shown on our pricing page, if you decide to upgrade at some later point in time.

    Do let us know if you happen to have any issues cancelling your subscription or if you have any questions along the way and we would be happy to assist with the same.