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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having issues with thank you functions

    Asked by royalsalsa2010 on October 05, 2015 at 08:51 AM


    I am using your form for a long time already. Now I have problem with the "Thank you" and "Authomatic response" functions!

    As much I create a new then I open it again it use to be disappearing...

    Please tell me if its my mistake or not!


    Many Thanks,


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    JotForm Support

    Answered by EltonCris on October 05, 2015 at 10:42 AM

    Hello Roy,

    I'm not sure if I got your question correctly. You mean to say that every time you create e.g. a thank you message, it disappears once it is saved? So far I can't reproduce this on my end. The new thank you wizard is working just fine and the thank you message was saved as expected.

    Perhaps it was an issue with the browser you are using, try to check it with other browsers if it's not occurring.

    If I have misunderstood your question, kindly elaborate it further so we can check it and assist you appropriately. Thanks! :)

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    Answered by royalsalsa2010 on October 05, 2015 at 10:52 AM

    Many thanks!

    Finally I changes the browser and it seem like helped in it :)

    So quickly help, 1000 thanks :)

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    Answered by Carina on October 05, 2015 at 01:01 PM

    On behalf of Elton you are most welcome.

    If you need further assistance please let us know as we're here to help.