What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Which country is the data stored in?

    Asked by RachelM1 on October 05, 2015 at 11:19 AM

    We have regulations in the UK around where confidential data is stored, and we are not able to have the confidential information stored outside the UK. Please can you confirm which country our data is held in while the information is stored in the Jot Form?

    Thanks for your help.

    Rachel

    safe harbor safe harbour
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 05, 2015 at 01:26 PM

    Hello Rachel,

    Please be noted that we store our data on different data centers in two continents:

    #1. 2 datacenters Texas and Virginia in the USA

    #2. datacenter in Germany

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 08, 2015 at 08:18 AM

    Hello Rachel,

    Does it have to be UK or would it be OK if the data is hosted in another EU country like Germany?

    We are considering implementing a solution to replace the Safe Harbor. Would a solution like this work satisfy your needs? 

    1. On JotForm settings, you enable a setting that says "Host all form submission data only in European servers."

    2. When you select that option we keep your form response data on our servers in Germany and we never transfer the data to US. 

     

  • Profile Image

    Answered by RachelM1 on October 08, 2015 at 11:45 AM


    Yes please to number 1 below. Please can you advise when this can be done.
    Many thanks
    Rachel
    Accident and Incident Reporting

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 08, 2015 at 01:46 PM

    Hello Rachel,

    Your message has reached out back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Founder

    Answered by aytekin on October 09, 2015 at 06:53 AM

    Rachel,

    We have started on the solution. We hope to complete it next week and send an email to all of our European users about it. 

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    Answered by RachelM1 on October 22, 2015 at 09:45 AM

    Please can you confirm when we will receive the e-mail regarding the documents being stored in Germany following our e-mails on 9th October, we require the confirmation to be able to use the Jot form for our record keeping.
    Thanks for your help.
    Kind regards
    Rachel
    Accident and Incident Reporting
    Telephone
    Mobile
    E-mail
    AandIreporting@makingspace.co.uk
    Web
    www.makingspace.co.uk
    Making Space - Making Space – The Freedom To Enjoy An Everyday Life
    P Please consider the environment - is it necessary to print this email?
    Confidentiality and Disclaimer: This email and its attachments are intended for the addressee only and may be confidential or the subject of legal privilege. If this email and its attachments have come to you in error you must take no action based on them, nor must you copy them, distribute them or show them to anyone. Please contact the sender to notify them of the error. Please note that electronic mail may be monitored in accordance with the Telecommunications (Lawful Business Practices) (Interception of Communications) Regulations 2000.
    Although Making Space believes this email and any attachments are free of any virus or other defect which may affect a computer, it is the responsibility of the recipient to ensure that it is virus free. Making Space does not accept any responsibility for any loss or damage.
    Making Space | Lyne House | 46 Allen Street | Warrington | Cheshire | WA2 7JB | Telephone: +44 (0) 1925 571680
    A company limited by guarantee. Registered No. 1642033 | Registered Charity No. 512907
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on October 22, 2015 at 11:54 AM

    Our apologies. I'm not sure if the email is already sent out, but the feature is already released and currently on its beta mode. Please access your account settings page and check the "Europe Datacenter" option:

    https://www.jotform.com/myaccount/settings

    Thanks

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 22, 2015 at 12:45 PM
    We are still testing things out. It is not announced or complete yet.
    Aytekin Tank
    Founder, JotForm
    ...
  • Profile Image

    Answered by RachelM1 on October 23, 2015 at 06:45 AM

    I have done this, would it be possible for you to send me an e-mail confirming that, if I have made the selection below for Europe, all our JotForm reports will be stored in Europe so that I can send this to our IG department. If I try and print off the settings page it has some of the settings detail included and I would not like the information to been seen by another parties when we are audited.
    Thanks for all your help.
    Kind regards
    Rachel
    Accident and Incident Reporting
    Telephone
    Mobile
    E-mail
    AandIreporting@makingspace.co.uk
    Web
    www.makingspace.co.uk
    Making Space - Making Space – The Freedom To Enjoy An Everyday Life
    P Please consider the environment - is it necessary to print this email?
    Confidentiality and Disclaimer: This email and its attachments are intended for the addressee only and may be confidential or the subject of legal privilege. If this email and its attachments have come to you in error you must take no action based on them, nor must you copy them, distribute them or show them to anyone. Please contact the sender to notify them of the error. Please note that electronic mail may be monitored in accordance with the Telecommunications (Lawful Business Practices) (Interception of Communications) Regulations 2000.
    Although Making Space believes this email and any attachments are free of any virus or other defect which may affect a computer, it is the responsibility of the recipient to ensure that it is virus free. Making Space does not accept any responsibility for any loss or damage.
    Making Space | Lyne House | 46 Allen Street | Warrington | Cheshire | WA2 7JB | Telephone: +44 (0) 1925 571680
    A company limited by guarantee. Registered No. 1642033 | Registered Charity No. 512907
    ...
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    JotForm Support

    Answered by BDAVID on October 23, 2015 at 11:00 AM

    I will send your petition to our development team, so the custom email confirmation can be sent to you once this feature is completed and announced.

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    JotForm Support

    Answered by KadeJM on November 02, 2015 at 08:24 AM

    We have released our solution for Safe Harbor. You can learn more about it by going to this link http://www.jotform.com/eu-safe-forms/ allowing you to switch to our European Servers.