What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What is wrong with your server and when will it stop causing me to lose data??

    Asked by joem5788 on October 05, 2015 at 12:24 PM
  • Profile Image
    JotForm Support

    Answered by david on October 05, 2015 at 12:42 PM


    Our major hosting provider had a routing issue that has now been resolved:


    My apologies.  If you experience any further interruptions, let us know and we will be happy to look into it immediately.

  • Profile Image

    Answered by mvradmin on October 05, 2015 at 01:08 PM

    After this issue I am not getting any emails!  I've tested several of my forms over 10 minutes ago and nothing yet.
  • Profile Image
    JotForm Support

    Answered by david on October 05, 2015 at 02:15 PM

    @mvradmin Since the email issue is likely unrelated to the outage, I have moved your request to a thread of its own.  I will follow up here shortly: