What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email notifications after the outage this morning

    Asked by mvradmin on October 05, 2015 at 02:15 PM
    After this issue I am not getting any emails!  I've tested several of my forms over 10 minutes ago and nothing yet.
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    JotForm Support

    Answered by david on October 05, 2015 at 02:18 PM

    Hi,

    I checked our email logs and it looks like the last 2 email notifications to "john@revyouup.com" failed to go through.  This was due to your servers rejecting the emails and resulted in your address being placed on our bounce list:

    I removed your address from the list but I would recommend whitelisting our domains and IP's with your email provider to ensure this does not happen again:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you have any further questions, let us know and we will be happy to help.

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    Answered by mvradmin on October 05, 2015 at 02:47 PM

    Hi David,
    Can you supply me with the IP Addresses so I can white list them on our server?
    Thanks,
    Tony

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    JotForm Support

    Answered by david on October 05, 2015 at 03:00 PM

    The domains and addresses can be found in this guide here:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

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    Answered by mvradmin on October 05, 2015 at 05:47 PM

    Thanks David,
    Have a great night,
    Tony

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    JotForm Support

    Answered by Charlie on October 05, 2015 at 05:49 PM

    In behalf of my colleague, you are welcome.

    Please do update us if whitelisting our IP addresses and domain name servers resolved your problem.

    For other concerns or questions, please feel free to contact us again here in the forum.

    Thank you.