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    Special options for dropdown menus do not show as possibilities when creating conditions using new interface

    Asked by mschmitt on October 05, 2015 at 02:35 PM

    I have a form that was created several weeks ago, and it contained a condition statement that if a Year field = 2006, it would show and require a month field as well. I went to add a year to this condition today, and the new user interface doesn't give me an option to enter any years. It is simply a drop-down that reads 'Please Select, Option 1, Option 2, Option 3.'

    How can I enter years, or anything, into this conditional statement?

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    JotForm Support

    Answered by david on October 05, 2015 at 03:25 PM


    The old interface does indeed allow for the specific year selections:

    However when I try to create a new conditions, it only shows

    Option 1

    Option 2

    Option 3

    Instead of the dates:

    When I checked the fields settings, the years did not appear in the options:

    It appears as though "Special Options" do not show in the new interface, only options in the options list.

    I will forward this to our developers to have a closer look.  Thank you for bringing this to our attention, we hope to have have this taken care of soon.

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    JotForm Support

    Answered by david on October 05, 2015 at 03:37 PM

    This should be resolved tomorrow morning.  The developer has a fix but cannot implement it until he is back in the office in the morning.  My apologies.

    For now, you can access the old interface in a kind of round about way.  Click on the conditions menu, then click on the "Update / Calculate Field's Value" condition:

    From the calculation pop-up, click "Back" to get to the old interface:

    This will take you back to the old interface.  The special options for the new interface will be fixed tomorrow morning/late tonight.  We will update you here as soon as they are.

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    Answered by mschmitt on October 07, 2015 at 10:30 AM

    It looks like the fix wasn't implemented yesterday, do you know when it might be?

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    JotForm Support

    Answered by david on October 07, 2015 at 11:42 AM

    I am not sure, the developer assured me it would be fixed yesterday.  It may be taking a bit longer than expected.  You can still access the old interface through the steps mentioned in my post above.  That will allow you to create the conditions based on the special options in drop downs.  We will let you know as soon as the new interface is loading the options properly.

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    JotForm Developer

    Answered by omur on October 15, 2015 at 03:20 AM



    We were able to fix the issue and it is now included in the conditions.

    If you have further questions feel free to message us.

    Thank you