Potential Bug Found with hiding a question using conditions

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    paramountsecurity
    Asked on September 28, 2010 at 10:16 AM

    I have been using the hide a field section and have found what i suspect may be a bug. In my form "Online Automatic gate Quotations" i have a product type category, within that category is a gate called "heavy Duty Sliding", i have told the jotform to hide the field called "Swing gate safety" but its not hiding it. I do have other commands linked to the product type category of "heavy Duty Sliding Gates" has anyone come across this problem?

     

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    aytekin
    Answered on September 28, 2010 at 10:25 AM

    You might be right. I think there is a problem with having a hidden question on different pages. Can you move the conditional question to the same page ask the question that hides it?

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    paramountsecurity
    Answered on September 28, 2010 at 10:49 AM

    Its not ideal but i will try it and see what happens, worth mentioning to your developer though!

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    paramountsecurity
    Answered on September 28, 2010 at 01:10 PM

    I haver tried moving those fields into the page where the product selector is, i have set it to show the field "sliding gate safety" when you select "heavy Duty Sliding Gate" from the product menu, but it doesnt come up?

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    paramountsecurity
    Answered on September 28, 2010 at 01:35 PM

    I have found that two of the conditions work correctly, but two dont even though they are all set up the same

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    aytekin
    Answered on September 29, 2010 at 08:06 AM

    Added this to our bug list. We will look into it.

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    serkan
    Answered on November 22, 2010 at 03:38 AM

    Is this problem still happening?

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    aldeluca
    Answered on February 21, 2011 at 06:24 AM

    yes it is still happening...also if I move the conditional question to the same page I've the same problem

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    serkan
    Answered on February 24, 2011 at 03:34 AM

    Can you create this problem on a form and post form URL here. In order to fix this we have to see it happening. Thanks.

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    publicpn
    Answered on March 21, 2011 at 11:06 PM

    I am also having difficulty with conditions.  Form only responds to some of the conditions--and only sometimes!

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    liyam
    Answered on March 22, 2011 at 06:30 AM

    Hello publicpn,

    Can you provide us more details with your conditions problem?  I looked at your form, it seems to work properly ... aside from the discussant option where it should show the textarea but it's not doing its thing (which I believe is due to some conflict with your conditions).

    It would also be better if you could make a new post instead of hitching in on this one so for us to be able to track your inquiry properly.

    Thanks.