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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot "Get PDF" from the submissions page.

    Asked by tkalberg on October 05, 2015 at 03:22 PM

    As of today when I am on the submissions page for the Art Request form I can no longer "Get PDF". The browser waits for Jotform briefly and then nothing happens. I have tried from Chrome and Explorer and from completely different computers. Can you please help?

    Page URL:
    http://www.jotform.com/submissions/40014619802143

    Submissions submissions page JotForm
  • Profile Image

    Answered by Ben on October 05, 2015 at 04:18 PM

    I have tried to download the PDF of the submissions for the form that you have mentioned and it seems to be working properly.

    I have blurred out the values that could reveal some private info, but you can see the screenshot of the downloaded PDF file.

    It downloaded without any issues for me over my FireFox.

    I do see that you had reported the same issue on 2 different threads in the past:

    http://www.jotform.com/answers/495123-Get-PDF-button-is-not-working

    http://www.jotform.com/answers/495085-Not-able-to-download-PDF-reports

    Can you please tell us if you are able to download the PDF now, and if not, if the steps in your older threads help you resolve the same issue at this time?

  • Profile Image

    Answered by RxPrints on October 05, 2015 at 04:31 PM

    We use this every day for our business and have not had this issue. I have tried Chrome, Safari and Mozilla and its STILL not working. Please help us asap as this is preventing us from getting orders out to our clients.. Thanks in advance 
  • Profile Image

    Answered by Ben on October 05, 2015 at 04:41 PM

    @RxPrints thank you for posting on this thread. I can download the PDFs, but since you have reported this issue as well - so there are 2 reports, I have checked with my colleagues and it seems that some of us are able to get it and some are not.

    Now to better grasp the range of this issue I have moved your post to a new thread here: http://www.jotform.com/answers/676707 where we will be raising your thread to developers as well as this one.

  • Profile Image
    JotForm Support

    Answered by jonathan on October 06, 2015 at 12:15 AM

    Hi,

    Our dev have already fixed the issue. You can also try now downloading again the PDF report while logged in at http://www.jotform.com/login

    Do let us know if issue still persist.

     

    Thanks.