What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot create PDF of my submissions from the submission view

    Asked by Yourprogrampartner on October 05, 2015 at 03:52 PM
    print all OR how
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    JotForm Support

    Answered by david on October 05, 2015 at 04:45 PM

    Hi,

    Please accept my sincerest apologies.  It seems as though one issue is leading to another today.  Our developers are looking into the PDF issue as we speak.  We hope to have it resolved quite soon.

    Generating PDF:

    Says complete:

    However nothing is downloaded.

    We will update you here as soon as we have a resolution.

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    JotForm Support

    Answered by david on October 05, 2015 at 04:49 PM

    For now, you can generate a PDF from the secure site:

    https://secure.jotform.com

    It seems the issue is isolated to http://www.jotform.com only.

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    Answered by AMcLaughlin on October 05, 2015 at 05:25 PM

    I'm having the same problem today - not able to get a PDF from the submissions view.  Nothing happens for me.  I tried going to www.secure.jotform.com too and got "that webpage is not available"

     

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    JotForm Support

    Answered by david on October 05, 2015 at 06:05 PM

    Try from:

    https://secure.jotform.com

    You can click on the link directly.  The link you are trying is invalid. 

    If that still does not work, let us know and we will be happy to have another look.

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    JotForm Support

    Answered by jonathan on October 06, 2015 at 12:16 AM

    Hi,

    Our dev have already fixed the issue. You can also try now downloading again the PDF report while logged in at http://www.jotform.com/login

    Do let us know if issue still persist.

     

    Thanks.

  • Profile Image

    Answered by AMcLaughlin on October 06, 2015 at 10:48 AM
    Thank you!
    Mrs. April McLaughlin
    Coordinator,
    Billy Graham Center Scholarship Program
    Wheaton College Graduate School
    630.752.5122
    www.bgcscholarship.org
    ________________________________
    ...
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    JotForm Support

    Answered by david on October 06, 2015 at 11:56 AM

    You are very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.