account not getting submissions

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    Asked on October 05, 2015 at 04:27 PM

    had a couple of times today where my box account didn't get form submissions. Is there any known issue with connectivity?

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    Answered on October 05, 2015 at 06:08 PM

    I created a test form with integration and the submissions were also not sent to the folder.

    I made further tests and if I create the integration with submission folder auto, without date prefix the folder would be created and the submissions would be received.

    I forwarded this situation to our developers so they can analyse better this situation.

    We'll contact you as soon as we have more details.

    If you need further assistance please let us know.

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    Answered on October 05, 2015 at 06:12 PM

    I used to integrate to as well but the integration failed constantly.  There was never a solution found so I switched to Google Drive.  Unfortunately this integration also fails periodically, but far less than the one.

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    Answered on October 05, 2015 at 07:35 PM

    @ crsslo

    Thank you for sharing the information. 

    As it is now, there seems to be issue with our integration. My colleague had already submitted a bug ticket report to our higher team support regarding the issue.

    We will post update regarding the status of the ticket on this thread when available.

    If you have further inquiry, you can create a separate post for it using this link and we will make sure to attend to it immediately.




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    Answered on October 09, 2015 at 12:52 AM


    I was not able to replicate the problem. Can you try testing if this still happens? If so, please try reintegrating your form with Box and see if it still happens.