What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are unable to download PDFs of single submissions at this time

    Asked by westfallspeakers on October 05, 2015 at 04:28 PM

    None of my submissions will download as PDFs. They will download as an excel file, but even when I try to customize a PDF and even when the pop-up tells me it's done downloading, it's nowhere to be found. 

    Using Windows 10. Doesn't go to Downloads or Documents folder.

    Page URL:

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    Answered by Ben on October 05, 2015 at 05:32 PM

    It seems that there is a temporary issue in regards to the PDF file being downloaded from the Submissions Panel. Due to that I will raise this to our developers so that they can notify you as soon as the issue is resolved.

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    Answered by alp_deniz on October 06, 2015 at 12:15 AM


    There was a problem downloading PDFs on www.jotform.com and it is now fixed.

    Thank you for your patience and understanding.

    Kind regards