We are unable to download PDFs of single submissions at this time

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    Asked on October 05, 2015 at 04:28 PM

    None of my submissions will download as PDFs. They will download as an excel file, but even when I try to customize a PDF and even when the pop-up tells me it's done downloading, it's nowhere to be found. 

    Using Windows 10. Doesn't go to Downloads or Documents folder.

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    Answered on October 05, 2015 at 05:32 PM

    It seems that there is a temporary issue in regards to the PDF file being downloaded from the Submissions Panel. Due to that I will raise this to our developers so that they can notify you as soon as the issue is resolved.

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    Answered on October 06, 2015 at 12:15 AM


    There was a problem downloading PDFs on www.jotform.com and it is now fixed.

    Thank you for your patience and understanding.

    Kind regards