What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Saving PDF File

    Asked by cole52 on October 05, 2015 at 06:21 PM

    The save to PDF option is not working on our forms.  This is not just my computer.  It is on all different browsers.  Any ideas?

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    JotForm Support

    Answered by jonathan on October 05, 2015 at 10:30 PM

    Can you please confirm if it was the Get PDF report you are having issue with?


    We currently have users reporting issue with the Get PDF report today. Our higher team support are already aware of this and working on the issue.

    If this is the same issue you were having, can you please try this workaround if it will work for you.


    #1 Logout of JotForm and close your browser

    #2 Open your browser and login back to your account using this URL https://secure.jotform.com/login

    #3 Go to your My Forms page and select your form you want to download the PDF report.

    #4. Use the Get PDF button to download the PDF report. 



    See if you are able to successfully download the PDF output.

    Let us know if this did not work.


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    Answered by alp_deniz on October 06, 2015 at 12:12 AM


    The issue is now fixed.

    Thank you very much for your understanding.