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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot download PDF's when I click the button at the top of the screen anymore

    Asked by Lloyd3 on October 05, 2015 at 06:29 PM
    top cannot download click cannot
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    JotForm Support

    Answered by Chriistian on October 05, 2015 at 11:18 PM

    Hi,

     

    Are you referring to the Get PDF button found in the form's submission page?

    I tried to download the PDF in the submission page on one of my forms and I was able to successfully download the PDF. Are you still encountering this issue? Can you try it again and see if it is working now? If the issue still persists, can you provide to us the browser and device you are using to download the PDF. If you are referring to a different concern, please provide us more details regarding this issue so we can further check.

     

    We will wait for your response.
    Regards.