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  • Profile Image

    Not able to download Submission PDF Report

    Asked by tyates on October 05, 2015 at 06:45 PM

    Hello,

    Technical issue listed above. Today is the first time i've experienced this problem. I have tried on multiple computers. Any way to fix this?

    get pdf download pdf
  • Profile Image
    JotForm Support

    Answered by jonathan on October 05, 2015 at 11:41 PM

    We currently have users reporting issue with the Get PDF report today. Our higher team support are already aware of this and working on the issue.

    If this is the same issue you were having, can you please try this workaround if it will work for you.

    Steps:

    #1 Logout of JotForm and close your browser

    #2 Open your browser and login back to your account using this URLhttps://secure.jotform.com/login

    #3 Go to your My Forms page and select your form you want to download the PDF report.

    #4. Use the Get PDF button to download the PDF report. 

    example:

     

    See if you are able to successfully download the PDF output.

    Let us know if this did not work.

  • Profile Image
    Chief Technology Officer

    Answered by eee on October 08, 2015 at 03:51 AM

    Hey @tyates,

    I couldn't replicate the problem, could you please confirm if it's fixed?

    Kindest Regards,

    - Ertugrul.

  • Profile Image

    Answered by tyates on October 08, 2015 at 12:45 PM
    Yes It works now. Thank you!!
    Taylor Yates
    Client Services
    Media Services
    500 S Sepulveda Blvd 4th Floor
    Los Angeles CA 90049
    Tel: 310 471 9369
    taylory@media-services.com
    media-services.com
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