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    I insert a form that is embbeded on a Site that i been working on but its doesnt scroll well and it jump to the top of mi page?

    Asked by cmastwa on October 05, 2015 at 07:38 PM

    I arrange my site again and get ride off the phone site so you dont get confuse of wich part iam talking about. 

    I Used this code that you guys provide me last night but its seems not working, the site keeps jumping to the top when you scroll to the form on iphone or ipad, on android works fine

     

    the site is

    http://twaonline.com.mx/landingnophone/index.html

    and the code is

     

    <iframe id="JotFormIFrame" allowtransparency="true" src="https://secure.jotform.co/form/52528971146865" frameborder="0" style="width: 100%; height: 1522px; border: none;" scrolling="no"></iframe>

     

     

    What can i do guys? 

    helpme plis

     

     

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    JotForm Support

    Answered by EltonCris on October 06, 2015 at 01:46 AM

    Hello,

    When I view that page on mobile, I was redirected to its mobile version here http://www.twaonline.com.mx/landingjump/phone/index.html. When I check its source code, I can't find any form while the problem is still occurring. In other words, I believe the problem isn't with the form at all since there's no form embedded on the mobile page. I suggest to check and review what's causing the mobile page to keep on jumping back to the top. I'm sure it's something to do with the scroll_wrapper body class where you can find on your website scripts.

    The desktop version of the page works perfectly fine http://www.twaonline.com.mx/landingjump/index.html.

    Thanks!

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    JotForm Support

    Answered by EltonCris on October 06, 2015 at 01:52 AM

    Sorry, I found the form on this page http://www.twaonline.com.mx/landingjump/phone/registro.html and it doesn't seem to have any relation with the form. Does removing the form on this page resolves the problem? If yes, please re-embed the form on the mobile page using only the iframe code below.

    <iframe id="JotFormIFrame" allowtransparency="true" src="https://secure.jotform.co/form/52528971146865" frameborder="0" style="width: 100%; height: 1522px; border: none;" scrolling="no"></iframe>

    See if this helps. Thanks!