What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Close Account

    Asked by junwei229 on October 06, 2015 at 01:28 AM

    Hi Jotform,


    Would like to inform you that I would like to stop using jotform for my account under "junwei229"


    Please assist.



  • Profile Image

    Answered by Sammy on October 06, 2015 at 03:56 AM

    I have checked you account and you are on an active Economy subscription under the old prices.

    I can initiate a cancellation and refund you the amount paid for the October period, kindly confirm if you want us to proceed with the action.

    Once this is done you will be downgraded to the free plan, do you also want to permanently delete you account after this?

  • Profile Image

    Answered by junwei229 on October 06, 2015 at 04:47 AM

    Would like to close and not delete first.

    Thank you for your kind assistance.

  • Profile Image

    Answered by Sammy on October 06, 2015 at 05:07 AM

    Okay, I have initiated the cancellation and refunded the amount paid. Your account is now on the free plan.

    Please let us know if there is anything else you need.