How can I update the URL routing of the thank you page please?

  • samwilloughby
    Asked on October 6, 2015 at 4:22 AM

    I need to change the URL routing for the thank you page but when I am in Edit Form and click the Thank You button to change the URL I get routed to the current thank you page so I have no way of changing the URL.

  • Mike_G JotForm Support
    Replied on October 6, 2015 at 5:00 AM

    Here's how you can change the Thank You page custom URL using the new interface.

    How can I update the URL routing of the thank you page please? Image 1 Screenshot 40

    Then, How can I update the URL routing of the thank you page please? Image 2 Screenshot 51

    Close the Thank You page settings and don't forget to save your form before testing. 

    If you have an existing Custom URL set up for your Thank you page and you want to change it, you can: 

    How can I update the URL routing of the thank you page please? Image 3 Screenshot 62

    Here's the link to the form I've used for testing. Try to make a submission and you will be redirected to www.youtube.com

    I hope this helps. Let us know if you need any further assistance. Thank you.

  • samwilloughby
    Replied on October 6, 2015 at 5:10 AM

    Thanks for taking the time to step-by-step this Mike.  The problem is that the page redirects immediately to the current Thank You page URL so I don't get a chance to click the CHange Page Link.  It could be a browser issue I guess though have same behaviour in Chrome, FF and Safari.

  • Mike_G JotForm Support
    Replied on October 6, 2015 at 7:26 AM

    I have cloned your form and on the clone form I was able to reproduce the issue you're having. 

    How can I update the URL routing of the thank you page please? Image 1 Screenshot 80

    I also tried to create a new form and use the same thank you page URL from your form and I got the same issue. 

    How can I update the URL routing of the thank you page please? Image 2 Screenshot 91

    It doesn't seem like a browser issue, you're correct since I tried using different browsers and the results are the same.

    It seems that it has something to do with the thank you page URL you placed on your form. I tried using different URLs and the thank you page redirect worked normally.

    How can I update the URL routing of the thank you page please? Image 3 Screenshot 102

    You can, for the meantime, use this workaround:

    Create a condition that redirects to your new URL when rules are met.

    How can I update the URL routing of the thank you page please? Image 4 Screenshot 113

    How can I update the URL routing of the thank you page please? Image 5 Screenshot 124

    How can I update the URL routing of the thank you page please? Image 6 Screenshot 135

    Don't forget to save the condition then, save your form before testing.

    Or you can also try this trick, but this would require you to click fast before your custom thank you page loads. 

    How can I update the URL routing of the thank you page please? Image 7 Screenshot 146

    I hope this helps. Let us know if you need any further assistance.