What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Pro Form: "Merchant country unsupported" when tried to make a purchase

    Asked by orkeynan2 on October 06, 2015 at 09:43 AM

    I've tried to order a t-shirt and this is waht I got "

    Merchant country unsupported"
    Page URL:
    idokeynan.net

    merchant country country unsupported t-shirt
  • Profile Image

    Answered by Ben on October 06, 2015 at 11:58 AM

    I took a look at your website and saw the form on this page: http://idokeynan.net/t-shirt-2/

    Now I also see that you have already opened a thread in regards to this here: http://www.jotform.com/answers/675668

    Please do reply back to us on this thread in regards to this issue, so that we can properly assist you.

    In regards to your issue, please note that PayPal Pro is only supported in US, UK and Canada, so unless your address and credit card are from there, you would not be able to accept the payment.

    Also, please do note that your form is embedded using the js embed code and since there are some conflicts with the forms code, your form is not working properly. To rectify this, you should instead use the iframe embed code.

    You can get it by following the steps here: How to get the jotform iFrame Code

    To get back to the issue. Instead of PayPal Pro, you could use PayPal Standard or PayPal Express which work for all countries and then use a different payment processor for accepting credit card payments. You can see more about this here:

    How to Create a Basic Multiple Payment form