What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Applicant's form not recieved?

    Asked by RooftopFilms on October 06, 2015 at 02:22 PM

    Hi -

    I have an applicant to one of my forms that said they submitted, but their materials were never received on our end. 

    Is there a way to check whether the submission came through?

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    JotForm Support

    Answered by david on October 06, 2015 at 03:38 PM


    Any completed submission will show in the submission view for your form:


    If it is not there, there may have been an issue when completing their submission.  Browser time out, internet connectivity issues, something of that nature. 

    We only have a log of complete submissions, there is no way for us to tell if someone attempted to submit the form but did not finish.