Applicant's form not recieved?

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    RooftopFilms
    Asked on October 06, 2015 at 02:22 PM

    Hi -

    I have an applicant to one of my forms that said they submitted, but their materials were never received on our end. 

    Is there a way to check whether the submission came through?

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    david
    Answered on October 06, 2015 at 03:38 PM

    Hi,

    Any completed submission will show in the submission view for your form:

    http://www.jotform.com/help/269-How-to-view-Submissions

    If it is not there, there may have been an issue when completing their submission.  Browser time out, internet connectivity issues, something of that nature. 

    We only have a log of complete submissions, there is no way for us to tell if someone attempted to submit the form but did not finish.