What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditions Tool causing the Form Builder to hang up

    Asked by damooo on October 06, 2015 at 04:54 PM

    If you navigate to the checkbox labeled Cabinet (check to expand), when I attempt to change the conditions, my scrollbar disappears within the browser. I have tried clearing the cache of the form and tried to check the different conditions from the above toolbar.

    When the scrollbar disappears, I lose the ability to change anything and have to reload the browser to try all over again, but it still doesn't work.

    Page URL:

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    JotForm Support

    Answered by jonathan on October 06, 2015 at 07:05 PM

    I was able to reproduced the problem when I checked on your jotform http://www.jotform.us/form/52681902174153

    After using the Conditions button on the toolbar on top, the Form Builder hang and lock up preventing scrolling on the form.


    I think it was due to the huge size and lots of elements currently on the form.

    I could not open the Condition Wizard to check if there is any condition rules that could be causing the problem. I did see an error on the browser console that got triggered when using the Conditions feature.

    I will forward this issue to our higher team support so that they can check and find a fix to the probelm of this form.

    We will let you know here for any updates on the status.

    Thank you.

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    JotForm Developer

    Answered by omur on October 12, 2015 at 07:14 AM


    The problem has been fixed after you've reported it. If there is anything else we can do for you, please feel free to ask.

    Thank you

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    Answered by damooo on December 08, 2015 at 01:12 AM

    Hi Omur, I am still getting an error when I try to download the form.  Its  nots fixed.  Please advise.  thank you


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    JotForm Support

    Answered by Chriistian on December 08, 2015 at 02:46 AM



    I checked your form and I was able to access of the form in the form builder properly. 


    I was not able to see any errors. Can you try again and check if it is working now on your end? If the issue still persists, can you provide us a screenshot of the error you are encountering so we can further investigate the issue? To add a screenshot on this thread, just follow the instructions provided in this article: How to add screenshots images to questions in support forum.


    Do let us know if you need further assistance.

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    Answered by damooo on December 08, 2015 at 11:45 AM
    Hi. I am not able to download to PDF
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    JotForm Support

    Answered by Mike on December 08, 2015 at 01:23 PM

    We will handle a PDF download issue via the next thread:


    Thank you.