- damoooAsked on October 06, 2015 at 04:54 PM
If you navigate to the checkbox labeled Cabinet (check to expand), when I attempt to change the conditions, my scrollbar disappears within the browser. I have tried clearing the cache of the form and tried to check the different conditions from the above toolbar.
When the scrollbar disappears, I lose the ability to change anything and have to reload the browser to try all over again, but it still doesn't work.
- JotForm SupportjonathanAnswered on October 06, 2015 at 07:05 PM
I was able to reproduced the problem when I checked on your jotform http://www.jotform.us/form/52681902174153
After using the Conditions button on the toolbar on top, the Form Builder hang and lock up preventing scrolling on the form.
I think it was due to the huge size and lots of elements currently on the form.
I could not open the Condition Wizard to check if there is any condition rules that could be causing the problem. I did see an error on the browser console that got triggered when using the Conditions feature.
I will forward this issue to our higher team support so that they can check and find a fix to the probelm of this form.
We will let you know here for any updates on the status.
- omurAnswered on October 12, 2015 at 07:14 AM
The problem has been fixed after you've reported it. If there is anything else we can do for you, please feel free to ask.
- damoooAnswered on December 08, 2015 at 01:12 AM
Hi Omur, I am still getting an error when I try to download the form. Its nots fixed. Please advise. thank you
- JotForm SupportChriistianAnswered on December 08, 2015 at 02:46 AM
I checked your form and I was able to access of the form in the form builder properly.
I was not able to see any errors. Can you try again and check if it is working now on your end? If the issue still persists, can you provide us a screenshot of the error you are encountering so we can further investigate the issue? To add a screenshot on this thread, just follow the instructions provided in this article: How to add screenshots images to questions in support forum.
Do let us know if you need further assistance.
- JotForm SupportMikeAnswered on December 08, 2015 at 01:23 PM
We will handle a PDF download issue via the next thread: