Conditions Tool causing the Form Builder to hang up

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    Asked on October 06, 2015 at 04:54 PM

    If you navigate to the checkbox labeled Cabinet (check to expand), when I attempt to change the conditions, my scrollbar disappears within the browser. I have tried clearing the cache of the form and tried to check the different conditions from the above toolbar.

    When the scrollbar disappears, I lose the ability to change anything and have to reload the browser to try all over again, but it still doesn't work.

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    Answered on October 06, 2015 at 07:05 PM

    I was able to reproduced the problem when I checked on your jotform

    After using the Conditions button on the toolbar on top, the Form Builder hang and lock up preventing scrolling on the form.


    I think it was due to the huge size and lots of elements currently on the form.

    I could not open the Condition Wizard to check if there is any condition rules that could be causing the problem. I did see an error on the browser console that got triggered when using the Conditions feature.

    I will forward this issue to our higher team support so that they can check and find a fix to the probelm of this form.

    We will let you know here for any updates on the status.

    Thank you.

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    Answered on October 12, 2015 at 07:14 AM


    The problem has been fixed after you've reported it. If there is anything else we can do for you, please feel free to ask.

    Thank you

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    Answered on December 08, 2015 at 01:12 AM

    Hi Omur, I am still getting an error when I try to download the form.  Its  nots fixed.  Please advise.  thank you


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    Answered on December 08, 2015 at 02:46 AM



    I checked your form and I was able to access of the form in the form builder properly. 


    I was not able to see any errors. Can you try again and check if it is working now on your end? If the issue still persists, can you provide us a screenshot of the error you are encountering so we can further investigate the issue? To add a screenshot on this thread, just follow the instructions provided in this article: How to add screenshots images to questions in support forum.


    Do let us know if you need further assistance.

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    Answered on December 08, 2015 at 11:45 AM
    Hi. I am not able to download to PDF
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    Answered on December 08, 2015 at 01:23 PM

    We will handle a PDF download issue via the next thread:

    Thank you.