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Conditions Tool causing the Form Builder to hang upAsked by damooo on October 06, 2015 at 04:54 PM
If you navigate to the checkbox labeled Cabinet (check to expand), when I attempt to change the conditions, my scrollbar disappears within the browser. I have tried clearing the cache of the form and tried to check the different conditions from the above toolbar.
When the scrollbar disappears, I lose the ability to change anything and have to reload the browser to try all over again, but it still doesn't work.
form builder condition tool conditions condition wizard hang up hang lock up
I was able to reproduced the problem when I checked on your jotform http://www.jotform.us/form/52681902174153
After using the Conditions button on the toolbar on top, the Form Builder hang and lock up preventing scrolling on the form.
I think it was due to the huge size and lots of elements currently on the form.
I could not open the Condition Wizard to check if there is any condition rules that could be causing the problem. I did see an error on the browser console that got triggered when using the Conditions feature.
I will forward this issue to our higher team support so that they can check and find a fix to the probelm of this form.
We will let you know here for any updates on the status.
The problem has been fixed after you've reported it. If there is anything else we can do for you, please feel free to ask.
Hi Omur, I am still getting an error when I try to download the form. Its nots fixed. Please advise. thank you
I checked your form and I was able to access of the form in the form builder properly.
I was not able to see any errors. Can you try again and check if it is working now on your end? If the issue still persists, can you provide us a screenshot of the error you are encountering so we can further investigate the issue? To add a screenshot on this thread, just follow the instructions provided in this article: How to add screenshots images to questions in support forum.
Do let us know if you need further assistance.
We will handle a PDF download issue via the next thread: