What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm having problem seeing the entire list of fields using Mac OS 10 (El Capitan)

    Asked by cwmn on October 06, 2015 at 05:02 PM

    Recently I upgraded my operating system, now trying to work on a form and set visibility I'm having problems seeing the entire list of fields, if I use the down arrow it doesn't work either. Any suggestions?

    Page URL:

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    JotForm Support

    Answered by Welvin on October 06, 2015 at 07:06 PM

    Are you using Safari 9? I can't seem replicate this problem using the same OS:

    How about logging out and login again? Please try this and see if the issue persists. Also, try checking it with Google Chrome or Mozilla Firefox.


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    Answered by cwmn on October 06, 2015 at 09:47 PM
    I actually tried it on a pc with Firefox I go to change visibility and I only see 3 or 4 of the fields to select from.
    Sent from my iPhone
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    JotForm Support

    Answered by BJoanna on October 07, 2015 at 05:03 AM

    I have logged in to your account and I was not able to reproduce mentioned issue. I have tested in Google Chrome and Mozilla Firefox. I was able to scroll down to the bottom of the form inside of Form Builder. 

    Can you please try on some other device or on different browser or try with incognito mode.

    If you are still unable to see entire list of fields inside of your form builder we will raise this issue to our developers.