JotForm is loading an old version of my form.

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    estice
    Asked on October 06, 2015 at 07:03 PM

    Hello,

    I updated my form, saved and closed Jotform. When I tried to continue work on my form the next day, JotForm will only open the old version of the form. When I look in the revision history, I can see my updated version, but I can't get it to open in the editor. I've tried clearing my browser cache, and even several different browsers. No joy.

    Please help!

    Robert

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    beril
    Answered on October 07, 2015 at 03:03 AM

    Hi,

    I checked your account, then I saw that you had updated your form when you were in a guest account. That means, you did not log in, while you were updating your form.

     

    You can bring back to your updates with Revision History.

     

    On the right side, you will see a list of changes you have done on that version. Click "Revert to this Version" to bring back the old changes.

    And finally, I suggest you to use Auto save for not loose your changes.

    Here is how to do:

    1) Right click on any blank space of your form (which does not contain fields).

    2) In the context menu that shows up , click Enable Auto-save. 

     

    Please let us know if the issue still persists. We will be happy to look into this issue further.