JotForm is loading an old version of my form.

  • estice
    Asked on October 6, 2015 at 7:03 PM

    Hello,

    I updated my form, saved and closed Jotform. When I tried to continue work on my form the next day, JotForm will only open the old version of the form. When I look in the revision history, I can see my updated version, but I can't get it to open in the editor. I've tried clearing my browser cache, and even several different browsers. No joy.

    Please help!

    Robert

    Page URL: http://worthingtonea.org/index.php/member-benefits/tuition-reimbursment-form
  • beril JotForm UI Developer
    Replied on October 7, 2015 at 3:03 AM

    Hi,

    I checked your account, then I saw that you had updated your form when you were in a guest account. That means, you did not log in, while you were updating your form.

    JotForm is loading an old version of my form Screenshot 50

     

    You can bring back to your updates with Revision History.

    JotForm is loading an old version of my form Screenshot 61

     

    On the right side, you will see a list of changes you have done on that version. Click "Revert to this Version" to bring back the old changes.

    JotForm is loading an old version of my form Screenshot 72

    And finally, I suggest you to use Auto save for not loose your changes.

    Here is how to do:

    1) Right click on any blank space of your form (which does not contain fields).

    2) In the context menu that shows up , click Enable Auto-save. 

    JotForm is loading an old version of my form Screenshot 83

     

    Please let us know if the issue still persists. We will be happy to look into this issue further.