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    we lost the "Submit" button on the form

    Asked by horizoncollege on October 06, 2015 at 07:06 PM
    Page URL:
    www.horizondentalcollege.com

    submit button
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    JotForm Support

    Answered by ashwin_d on October 07, 2015 at 02:43 AM

    Hello horizoncollege,

    I did check your webpage and found that submit button is very much there but its is getting cut because of the iframe height. Changing the height of your form's iFrame embed code will solve your problem. Please use the following iFrame embed code and that should solve your problem;

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.me/form/51872318413454" frameborder="0" style="width: 100%; height: 2150px; border: none;" scrolling="no"></iframe>

    Do get back to us if the issue persists.

    Thank you!

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    Answered by horizoncollege on October 07, 2015 at 05:45 PM
    It did not do anything. Still no submit button showing
    Sent from my iPhone
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  • Profile Image

    Answered by horizoncollege on October 07, 2015 at 05:45 PM
    We did not change any settings and am wondering why it happened all of a sudden. It was working properly
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by ashwin_d on October 08, 2015 at 01:09 AM

    Hello horizoncollege,

    I did check your webpage where you have embedded your form and found that still the iFrame height is not changed and still set to 1985px. Please remove the existing iFrame embed code from your webpage and use the following embed code :

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.me/form/51872318413454" frameborder="0" style="width: 100%; height: 2150px; border: none;" scrolling="no"></iframe>

    If it was working fine earlier, I am not sure why the complete form is not being displayed suddenly. Have you made any changes to your webpage recently?

    We will wait for your response.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on October 08, 2015 at 04:21 AM

    Hello horizoncollege,

    We have received an empty response from you. If you have replied from your email, please click on the following URL to reply again:  http://www.jotform.com/answers/677536 

    Thank you!

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    Answered by horizoncollege on October 08, 2015 at 07:45 PM
    Still the same problem. Is there a way for you to call us and walk us through it? Pacific Time 925-634-4200. Mondsy is best from 10:30-3:30. Thsnks
    Sent from my iPhone
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    Answered by Sammy on October 09, 2015 at 03:57 AM

    Unfortunately we do not offer support via phone.

    I will try my best to provide you with a visual walk-through of you you can achieve this.

    You will need to adjust the height of the iframe code you got from the embed wizard in jotform

    set the height value to around 2180px.

    Ideally you can get the code form the embed wizard then adjust the height value of the code before adding the code to your site.

    Once you do this you should have a view similar to the screenshot below.

     

  • Profile Image

    Answered by horizoncollege on October 10, 2015 at 01:45 PM
    We've tried doing this . we will see the submit button for a split second and it disappears. Is there anyway for you to just fix it yourself since you have access to it?
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    JotForm Support

    Answered by ashwin_d on October 11, 2015 at 06:15 AM

    Hello horizoncollege,

    I added an empty "Text" field in your form with few line break tags and that seems to have solved your problem. The submit button is being displayed correctly. Please check the screenshot below:

    Please take a look at your form and get back to us if the issue persists.

    Thank you!

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    Answered by horizoncollege on October 11, 2015 at 08:45 AM
    Thank you so much for your help!
    Sent from Samsung tablet"JotForm Support Forum" wrote:A new response has been received:
    Answered by ashwin_d
    Hello horizoncollege,
    I added an empty "Text" field in your form with few line break tags and that seems to have solved your problem. The submit button is being displayed correctly. Please check the screenshot below:
    Please take a look at your form and get back to us if the issue persists.
    Thank you!

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