What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Password Reset Not Working

    Asked by Mike  on October 07, 2015 at 05:09 AM

    Hi,

    We have not been receiving any submissions through the Jotform recently but also have been unable to log into our account because I have forgotten the password and the password reset is not working.

     

    our email address is: info@vauxhall-car-parts.co.uk

     

    Please help!

    Page URL:
    http://www.vauxhall-car-parts.co.uk/cgi-bin/mf001234.pl?ACTION=SHOWFOR<br/>M

    Submissions JotForm and email
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    JotForm Support

    Answered by Charlie on October 07, 2015 at 09:51 AM

    Hi,

    Upon checking your email address info@vauxhall-car-parts.co.uk, I see that it is associated with the account username partzstock. I also see that it was added in our bounce list. This is one reason why you are not receiving email notifications, including the password reset email.

    I have removed it in the bounce list and in the Amazon SES suppression list. Could you try again resetting your password by following this guide:

    1. Click the "Log In" option and choose "Forgot Password"

    2. Enter the email address associated with the registered account.

     

     

    3. You should then receive an email with instructions on how to reset the password.

     

    Do let us know if it works this time. We'll wait for your response.

  • Profile Image

    Answered by partzstock on October 07, 2015 at 11:33 AM

    Hi,

    Thank you very much that has solved the problem.

    Regards,

    Mike

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    JotForm Support

    Answered by Charlie on October 07, 2015 at 12:58 PM

    Glad to hear that it helped.

    Should you need any assistance again, please do not hesitate to contact us.

    Thank you.

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    Answered by Catloverssociety  on February 12, 2016 at 04:14 PM

    I have the same problem. I don´t get a reset-mail :( Please help me!!!!!!

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    JotForm Support

    Answered by Jan on February 13, 2016 at 06:14 AM

    @Catloverssociety

    I already replied on the original thread you created. Please refer to this thread: http://www.jotform.com/answers/771290

    Thank you.