What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why showing form disabled when it's not?

    Asked by theinfluencefactor on October 07, 2015 at 12:28 PM


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    JotForm Support

    Answered by david on October 07, 2015 at 02:36 PM


    You account was automatically suspended by our phishing detector.  We do not allow for the collection of username and/or passwords through our forms.  Your "Website Refresh Intake Form" asks for both:

    The fields you have that ask for social media links may also cause your account to be suspended.

    I removed those fields from your form and reactivated your account.  If you have more forms that ask for the same information, I would recommend removing the fields from those forms as well so that your account does not get suspended again.

    If you have any further questions, let us know and we will be happy to help.