- cpalmiereAsked on October 07, 2015 at 12:29 PM
do I need to do something on the administrative end? or is this an issue on the user's end?
- KadeJMAnswered on October 07, 2015 at 02:44 PM
It appears you are having a user with an issue when attempting to fill in your form which is leading them to an Over Quota Error Message.
I checked your account and saw it looks okay. Also, I see you only have one form on it but so far currently everything looks normal on my end. Your account still has space and usage left including the fact that I see your form is enabled with no limits placed on it.
I did however, notice you have 16 Payments and I believe that probably placed you over the free plan quota since the current payment submissions has a limit of only 10 though I see you've corrected this by upgrading to the Bronze Subscription and this has lifted the limitation.
I would have the user try again now and it should work but do let us know if this continues to be an issue for you.