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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User Filling in my form is Unable to Submit due to Form Over Quota Error

    Asked by cpalmiere on October 07, 2015 at 12:29 PM

    do I need to do something on the administrative end?   or is this an issue on the user's end? 

    unable to submit
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    JotForm Support

    Answered by KadeJM on October 07, 2015 at 02:44 PM

    It appears you are having a user with an issue when attempting to fill in your form which is leading them to an Over Quota Error Message.

    I checked your account and saw it looks okay. Also, I see you only have one form on it but so far currently everything looks normal on my end. Your account still has space and usage left including the fact that I see your form is enabled with no limits placed on it.

    I did however, notice you have 16 Payments and I believe that probably placed you over the free plan quota since the current payment submissions has a limit of only 10 though I see you've corrected this by upgrading to the Bronze Subscription and this has lifted the limitation.

    I would have the user try again now and it should work but do let us know if this continues to be an issue for you.