What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What period of time is the 100 limit based upon?

    Asked by thecatworks on October 07, 2015 at 12:33 PM

    I am the webmaster for a non-profit organization that uses your forms for adoption agreements for pets needing homes. We just started using your service. What period of time is the 100 limit based upon...the calendar month or the 30 day period based on the date we created the account? Also, what happens if we exceed 100 during a month? Do the submissions automatically get blocked or do we get some sort of heads up about upgrading? Thanks.

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    JotForm Support

    Answered by Welvin on October 07, 2015 at 02:35 PM

    It's the calendar month. The Submissions Counter will reset on every first day of the month, 00 EST. 

    When you reached your limits, your forms will be temporarily disabled until the next reset schedule or until you will upgrade your account to our next plan. No one can submit to the form when it's disabled.

    Yes, you will get an email from us when 90 percent of your submission is already consumed.