What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do users cancel subscriptions purchased via Paypal integration?

    Asked by Declynam on October 07, 2015 at 12:57 PM
    If I set up a recurring subscription payment integrated with PayPal with no time limit how will our client stop the subscriptions? In Paypal?
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    JotForm Support

    Answered by Charlie on October 07, 2015 at 02:50 PM


    I believe as the merchant, you will be able to cancel your buyers' subscription directly. Here's a guide from the Paypal support: https://support.google.com/payments/merchant/answer/3094698?hl=en 

    Your users will also be able to cancel the subscription directly in their Paypal account as mentioned here: https://www.paypal.com/ph/webapps/helpcenter/helphub/article/?solutionId=FAQ577&topicID=CANCEL_A_PAYMENT_CA&m=TCI 

    To learn more about how to setup a recurring payment on JotForm, you can follow this guide: http://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option 

    I hope that helps.