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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cannot login, cannot use forgot password

    Asked by monika arturi on January 12, 2012 at 06:21 PM

    wasn't able to login, tried to reset password but tells me no account with that name exists. i just purchased the premium service via Plimus (Order Reference Number: 63940374) at the end of last year. please assist.

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    JotForm Support

    Answered by NeilVicente on January 12, 2012 at 07:29 PM


    Your account username is groundfloorpartners but during the course of the upgrade, you entered a different username (monikart) which does not exist.

    What I can do for you is change your account username from groundfloorpartners to monikart. Afterwards, I will manually upgrade the account to Premium, which will last for two years. Then you will be able to reset your password using the e-mail address you used when you registered for that account, which is monika@s****s*****.biz.

    Let me know if you permit this username change so I can do the rest for you. I'll look forward to your prompt response.


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    Answered by Alicia Bell  on December 29, 2016 at 11:11 PM

    Please help forgot my password and can't login what so ever please help the password reset button that sent to my Gmail doesn't work .Would like to shop more but can't cause I can't get in my account .please help to reset my password so I can login      Thank u Alicia Bell
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    JotForm Support

    Answered by liyam on December 30, 2016 at 03:51 AM

    Hello Alicia,

    I have moved your question to another thread in order to assist you better. We'll respond to your concern in a short while.