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cannot login, cannot use forgot passwordAsked by monika arturi on January 12, 2012 at 06:21 PM
wasn't able to login, tried to reset password but tells me no account with that name exists. i just purchased the premium service via Plimus (Order Reference Number: 63940374) at the end of last year. please assist.
Your account username is groundfloorpartners but during the course of the upgrade, you entered a different username (monikart) which does not exist.
What I can do for you is change your account username from groundfloorpartners to monikart. Afterwards, I will manually upgrade the account to Premium, which will last for two years. Then you will be able to reset your password using the e-mail address you used when you registered for that account, which is monika@s****s*****.biz.
Let me know if you permit this username change so I can do the rest for you. I'll look forward to your prompt response.
I have moved your question to another thread in order to assist you better. We'll respond to your concern in a short while.