Paypal: Payment not processed

  • gncjlim
    Asked on October 7, 2015 at 4:59 PM

    Our customers complained that they send payment but it did not process payment.  There are a lot of incomplete transactions.  Our customer is having hard time to complete the transaction. They have to try several times before it is completed.  Please check on how our set up was done.

     

    Thank you.

    Page URL: http://form.jotform.us/form/52454384832156
  • Chriistian Jotform Support
    Replied on October 7, 2015 at 10:23 PM

    Hi,

     

    Have you embedded your form to your website? Can you try re-embedding your form using the iFrame embed method and see if solves the issue? 

    Paypal: Payment not processed Image 1 Screenshot 20

     

    I have noticed that you have incomplete payments on your submission. You can check the article about Paypal Incomplete Payments here: Paypal Incomplete Payments FAQ.

     

    Do let us know if you have any further assistance.

    Regards.