What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal: Payment not processed

    Asked by gncjlim on October 07, 2015 at 04:59 PM

    Our customers complained that they send payment but it did not process payment.  There are a lot of incomplete transactions.  Our customer is having hard time to complete the transaction. They have to try several times before it is completed.  Please check on how our set up was done.


    Thank you.

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    JotForm Support

    Answered by Chriistian on October 07, 2015 at 10:23 PM



    Have you embedded your form to your website? Can you try re-embedding your form using the iFrame embed method and see if solves the issue? 


    I have noticed that you have incomplete payments on your submission. You can check the article about Paypal Incomplete Payments here: Paypal Incomplete Payments FAQ.


    Do let us know if you have any further assistance.