Encrypted Forms: Not possible to decrypt Input Mask based fields

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    Asked on October 07, 2015 at 05:35 PM

    I have 2 forms that are encrypted.  I read in the forums that I will only have 1 key. I have that key.  

    When I use my key, some of my entries are not becoming un-encrypted correctly.

    What is strange is that it is works some times and other times it does not.   So for example, I have a phone number field that on some of the responses comes through fine. On others, it is still scrambled.  



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    Answered on October 08, 2015 at 01:30 AM



    Unfortunately, we can't check your form submissions because we don't have the key to check your submissions. Does it happen randomly on the form fields? Can you provide us a screenshot of your submission where the issue occurred? 


    We will wait for your response.


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    Answered on October 12, 2015 at 03:16 PM

    It only seems to be happening the telephone fields.  Not on all submissions. On the submissions that it does occur, it occurs in all the fields (I have multiple phone# fields). 

    Is it possible to remake the form (hopefully a copy function) and issue new keys?

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    Answered on October 12, 2015 at 03:26 PM

    Here is the field properties that I used. 


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    Answered on October 12, 2015 at 05:20 PM

    I am afraid that there is some bug between the Input Mask and the form encryption options. I would like to suggest disabling the Input Mask option if you would like to use the form encryption. It should fix the issue for incoming form entries.

    We have escalated a bug report ticket to our Development Team about this issue. There is no ETA, but we will let you know if we have any updates.

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    Answered on December 14, 2015 at 12:39 PM

    Hello, just encountered this issue on my form too - is there a known workaround as we have a lot of data that's not unusable?

    Should there not be a warning when encrypting or enabling the input mask if this is a known issue?

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    Answered on December 14, 2015 at 01:46 PM

    I am sorry to inform you, but we do not have any updates as of this time. I have moved your inquiry into a separate thread to attach an additional bug report.


    Thank you.

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    Answered on May 27, 2016 at 09:41 AM


    We are very sorry for the long wait, but this bug is now fixed.

    Please feel free to contact us again should you have any other issues or concerns.